FAQ

What is counselling?
Counselling is a process through which your clinician helps you explore personal problems and identify solutions by engaging in purposeful conversation in an understanding and safe space.

What is telehealth?
Telehealth uses computers or mobile devices to access and manage health care services remotely. It may be a video or telephone session.

Is telehealth better than face-to-face meeting?
The quality of care and treatment is not compromised during a telehealth session. Some clients find it more relaxing to attend their session from the privacy and comfort of their homes.

What if I want to see my counsellor in person?
We can arrange an in-person session upon request. Please give us a call and we will be happy to arrange this for you.

How much does it cost?
Our fees follow the suggested recommended fees by each province.
AB: $200/hour 
Our Services

Will my insurance cover the costs for counselling or assessments?
Insurance coverage for Psychological Services varies depending on the insurance provider. We suggest that you contact your insurance company and ask these questions so you can be informed
on what your eligible services are:
1. Am I eligible for psychological services?
2. How much am I eligible for in a benefit year?
3. Are all the members of my family covered?
4. What specific services are covered? For example, psychotherapy, couples, counselling, psychoeducational assessment, or gifted testing. (Contact us if you need further
assistance)
5. What is the maximum amount per hour will my insurance provider pay?
6. What is the allowed maximum number of hours per session? Per week?
7. When will my policy renew, when funds & benefits will be replenished?
8. Do I need a doctor’s referral in order to receive coverage?

Do you direct bill to my insurance?
We find that clients get reimbursed by their insurance companies faster when they submit their receipts through their insurance provider’s portal, compared to when the claim is submitted through our clinic. Therefore, we are not offering direct billing to insurance providers at this time.

How about client confidentiality?
Every practitioner respects their professional code of ethics and they understand that the practitioner-client relationship should be based on trust and clients need a safe place to talk about anything they'd like, without fear of that information leaving the room. Your psychologist will give you written information explaining privacy policies and how your personal information will be handled.

How can I access Indigenous Services Canada (ISC) for counselling?
We would be happy to speak with you and explain our intake process.
Please call us at 403-456-1113 or email us at info@mycpn.ca

How can I access Non-Insured Health Benefits (NIHB) for counselling?
We would be happy to speak with you and explain our intake process.
Please call us at 403-456-1113 or email us at info@mycpn.ca

What is Jordan’s Principle?
Jordan's Principle makes sure all First Nations children living in Canada can access the products, services and supports they need when they need them. Funding can help with a wide range of health, social and educational needs, including the unique needs that First Nations Two-Spirit and LGBTQQIA children and youth and those with disabilities may have.

Jordan's Principle is named in memory of Jordan River Anderson. He was a young boy from Norway House Cree Nation in Manitoba.

Reference: Jordan’s Principle
Website: Canada.ca/jordans-principle

We would be happy to speak with you on how to access a Psychoeducational Assessment or counselling for your child. Please call us at 403-456-1113 or email us at info@mycpn.ca.

I was involved in a motor vehicle accident (MVA), how can therapy sessions help? 
Post Traumatic Stress Disorder (PTSD) is one of the serious psychological consequences associated with a motor vehicle accident (MVA). It is an anxiety disorder caused by a traumatic event. Symptoms of PTSD may include distressing thoughts or dreams about the accident, fear or reluctance to drive, actively avoiding thoughts about the accident, absence of emotions, lack of interest towards previously enjoyable activities, irritability, and disturbed sleep.

Counselling or therapy sessions offer different approaches to treatment and interventions designed to manage and treat anxiety or trauma due to your motor vehicle accident.

What is the difference between a psychologist and a psychiatrist?
A practicing psychologist is trained to assess and diagnose problems in thinking, feeling and behaviour as well to help people overcome or manage these problems. A psychologist is uniquely trained to use psychological tests to help with assessment and diagnosis. Psychologists help people to overcome or manage their problems using a variety of treatments or
psychotherapies.

Psychiatrists are medical doctors who go on to specialize in mental health and mental disorders. Psychiatrists often use medication to help their clients manage their mental disorders and there are some disorders for which medications are very necessary (schizophrenia and some depressions for example). Some psychiatrists also do psychotherapy much as psychologists do. For more information on the study and practice of psychiatry, please visit the website of the Canadian Psychiatric Association at http://www.cpa-apc.org. 
Reference: Canadian Psychological Association
Website: cpa.org

Can my psychologist prescribe medication?
If you would like to be prescribed medication, you may contact your family doctor. You may consult with your family doctor to get a prescription or get a referral to a psychiatrist. A Psychiatrist will be able to determine what prescription is best for you.

Which methods of payment are accepted?
We accept all major credit cards and Debit VISA. We currently do not accept cash, however, we will accept e-transfers 24 hours prior to your session. 

When will my credit card be charged?
Credit cards are charged 24 hours before your session.

What is the cancellation policy?
We have a 24-hour cancellation policy. 

What is a psychoeducational assessment?
A psychoeducational assessment usually includes an assessment of a child’s social history, intellectual abilities, and basic academic skills (reading, mathematics, writing) as well as a psychological screening. A psychoeducational assessment is usually requested by a teacher, school counsellor, parents, or caregivers when a child is found having challenges completing schoolwork or difficulties with learning. The results of this type of evaluation provide information about learning disabilities and psychological distress that impact a child’s learning or functioning. This assessment may also be requested by an adult to provide information regarding their intellectual abilities and adaptive behaviour.

For more information on psychoeducational assessments click here.

What is gifted testing?
Gifted Assessments help determine whether or not a child has Superior or Extremely High levels of intellectual functioning. When your child is assessed as gifted, our psychologist will give you a report used to support applications to various school programs for gifted learners.

We would be happy to speak with you regarding gifted testing for your child. Please call us at
403-456-1113 or email us at info@mycpn.ca.

How do I prepare for my cognitive and achievement test?

  • Get a good night’s sleep.
  • Wear comfortable clothing
  • Follow your regular morning routine
  • Expect to spend 1-2 hours in the testing room
  • If a child is taking the test, take the time to explain that the test is something they can’t study for. Some of the questions will be hard and they are not expected to know all the answers. Some of the questions are intended for older children, they might now the answers to these questions but it is okay if they do not know the answers.

I am a Canadian veteran, what resources are available to me?
If you are a veteran, you can contact Veteran Affairs Canada.
Toll-Free Number: 1-866-522-2122
VAC website: Home - Veterans Affairs Canada
Mental health and wellness page: Mental health and wellness - Veterans Affairs Canada
Understanding PTSD treatment: Understanding PTSD treatment - Veterans Affairs Canada
PTSD and the family: PTSD and the family - Veterans Affairs Canada

I am a veteran but not ready for individual counselling yet. What other options do I have?
You may contact an OSI clinic, they have one on one therapy sessions and group sessions to address mental health issues related to service. When you are ready, please give us a call at 403-456-1113 or email us at info@mycpn.ca.

1-866-522-2122 | TDD/TTY 1-833-921-0071
Monday to Friday 8:30 to 4:30, local time

OSI Clinics: OSI Clinics - Veterans Affairs Canada

Do you offer sliding scale services?
We do not offer sliding scale services; however, you may contact your provincial association for
their referral service.
ALBERTA
TOLL-FREE: 1-888-424-0297
FIND A PSYCHOLOGIST: https://psychologistsassociation.ab.ca/referrals/

More questions for our team?

We'd love to hear from you!